Contact Us
NOTE!
1. The BASI Members' Travel Insurance product
is designed to simple, straightforward and to address the specific
needs of snowsport professional. Because of the simplicity of the
product, it has been easy for us to anticipate virtually all of the
questions that members are likely to ask in our FAQs
area. Please check the FAQs area to see if your question
has already been asked before calling.
2. The BASI Members insurance product is
available only to members after logging in to the Membership area
on the BASI website. As such, Telephone Help staff may be able to
talk you through the purchase process but you will have to expedite
the transaction yourself.
Help Line and Enquiries
enquiries@basi-insurance.com
Within the UK: 01732 853192
Abroad:+44 1732 853192
Illness & Emergencies
Abroad: +44 845 260 3 260
Medical Screening Hotline
Within the UK: 01732 853088
Abroad: +44 1732 853088
Business Address
BASI MEMBERS' INSURANCE
Dogtag Ltd
10 Lochside Place
Edinburgh EH12 9RG.
Claims Information
For detailed claims information go to the CLAIMS
page
Complaints
We aim to provide you with a first class policy and service.
However, if you feel that we have not done so please tell us about
it so that we can do our best to solve the problem. If you make a
complaint your legal rights will not be affected.
In the first instance, please contact:
Branch Manager
URV
Oast Business Centre
North Frith Farm
Ashes Lane
Hadlow
Kent
TN11 9QU.
Please supply us with your name, address, policy number and
claim number where appropriate and enclose copies of relevant
correspondence, as this will help us to deal with your complaint in
the shortest possible time.
If you are not satisfied with our final response you can refer
the matter to the UK
Financial Ombudsman Service.