How to make a claim

Claims for TIF underwritten polices

Policies bought on or after 1st December 2010 are underwritten by TIF (Travel Insurance Facilites) and your policy number (not your tag number) will begin with the letters 'BT'.

Policies bought on or before 30th November 2010 are underwritten by Mondial and your policy number will begin with the letters BASI. If your policy number begins BASI, click HERE to go to the correct claims page.

How to File a Claim for a Dogtag TIF policy:

BASI Members' Insurance Policies beginning BT are arranged by Dogtag Ltd and administered and underwritten by Travel Insurance Facilities.

TIF have appointed Travel Claims Facilities to look after your claim. If you require a claim form please download it on the internet at: www.travel-claims.net

Alternatively please advise the section of the insurance on which you want to claim, master policy number and your policy reference to:

Travel Claims Facilities
 PO Box 420
Tonbridge
Kent
TN9 9DE

Tel: 01732 852 834
Fax: 0870 620 5001.

What you'll need to do in the event a claim:

  • Produce your insurance certificate confirming you are insured before a claim is admitted.
  • Give us full details in writing of any incident that may result in a claim under any section of the policy at the earliest possible time.
  • Provide all necessary information and assistance we may require at your own expense (including where necessary medical certification and details of your National Health number or equivalent and private health insurance).
  • Pass on to us immediately every writ, summons, legal process or other communication in connection with the claim.
  • Provide full details of any House Contents and All Risks insurance policies you may have.
  • Ensure that all claims are notified within 3 months of the incident occurring.
  • Not abandon any property to us or the claims office.
  • Not admit liability for any event or offering to make any payment without our prior written consent.

What we can do:

  • Make your policy void where a false declaration is made or any claim is found to be fraudulent.
  • Take over and deal with in your name the defence/settlement of any claim made under the policy.
  • Subrogate against the responsible party and take proceedings in your name but at our expense to recover for our benefit the amount of any payment made under the policy.
  • Obtain information from your medical records (with your permission) for the purpose of dealing with any medical claims. No personal information will be disclosed to any outside person or organisation without your prior approval.
  • Cancel all benefits provided by this policy without refund of premium when a payment has been made for cancellation or curtailment of the trip.
  • Not make any payment for any event that is covered by another insurance policy.
  • Only pay a proportionate amount of the claim where there is other insurance in force covering the same risk and to require details of such other insurance.
  • Settle all claims under the Law of the country that you live in within the United Kingdom or the Channel Islands unless we agree otherwise with you.